Terms and Conditions

Vadapav Mirchi provides an online platform connecting customers with pure vegetarian restaurants and food vendors. Our services include:

• Browse and order food from partner restaurants
• Real-time order tracking and delivery updates
• Secure payment processing
• Customer support and order management
• Loyalty rewards and promotional offers

We act as an intermediary between customers and restaurants. While we facilitate orders, the restaurants are responsible for food preparation and quality.

Order Placement:

• All orders are subject to availability and acceptance by the restaurant
• Prices displayed include applicable taxes (GST/PST/HST) as required by law
• Delivery fees and service charges are clearly indicated before checkout
• Minimum order values may apply for certain restaurants

Payment Terms:

• We accept credit/debit cards, Interac, and digital wallets
• Payment is processed at the time of order placement
• All transactions are secured with industry-standard encryption and comply with Canadian payment processing standards
• You are responsible for maintaining the confidentiality of your payment information

Cancellation Policy:

• Orders can be cancelled within 60 seconds of placement for a full refund
• After 60 seconds, cancellations are subject to restaurant approval
• Once food preparation begins, orders cannot be cancelled
• Cancellation fees may apply based on order status

Refund Policy:

• Refunds are processed within 5-10 business days in accordance with Canadian consumer protection laws
• Refunds for quality issues require photo evidence and must be reported within 24 hours of delivery
• Partial refunds may be issued for missing items
• Refunds are credited to the original payment method
• You have the right to dispute charges in accordance with your payment provider's policies

As a Vadapav Mirchi user, you agree to:

• Provide accurate delivery information and contact details
• Be available to receive orders at the specified delivery address
• Not misuse the platform for fraudulent activities
• Treat delivery personnel and customer support staff with respect
• Not share your account credentials with others
• Report any issues or discrepancies promptly
• Comply with all applicable laws and regulations

Vadapav Mirchi acts as a platform connecting customers with restaurants. Subject to applicable consumer protection laws in British Columbia and Canada, we are not responsible for:

• Food quality, taste, or preparation standards (restaurants are responsible for food safety and quality)
• Allergic reactions or food-related health issues (please inform restaurants of dietary restrictions)
• Delays caused by weather, traffic, or unforeseen circumstances beyond our reasonable control
• Restaurant closures or menu unavailability
• Third-party payment gateway failures

To the extent permitted by law, our total liability for any claim arising from our services shall not exceed the amount paid for the specific order in question. Nothing in these terms excludes or limits our liability for fraud, gross negligence, or matters that cannot be excluded under Canadian consumer protection legislation.

These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution:

• We encourage you to contact us first to resolve any disputes informally
• If informal resolution is unsuccessful, disputes may be resolved through mediation or arbitration
• Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of British Columbia
• Nothing in these terms affects your rights under Canadian consumer protection legislation